About Wine Essay Example for Free

About Wine Essay What is wine? It is one of the most sensual and tasteful drinks you have ever drunk. It has been over hundreds of years and till today, wine has never disappointed our mouth feels. The most important of selling wines are the packaging, because the value packaging as a marketing tool. But how many companies know how to put up their wines into markets, and who know that packaging is the first step to extract customer. In this century, a lot of people have problem to choose a bottle for dinner or for any occasion, the mainly is too many bottle of wines for them to choose from and some of the wines label are not too clear to read and it might be a problem for customer. See more:Â  Manifest Destiny essay So means that wines marketing as wines packaging as label are so important to target customer. Nowadays most wines are sold in glass bottle and are sealed using corks as the packaging. Most the wines producers have been using alternative closures such as plastic corks, screw caps and tap. The mainly is because of the costs of produces and also to prevent cork taint. In this day, some of the wines are packaged in thick and heavy plastic bags with cardboards boxes cover as label. The wines are normally connected with tap on the side of the box, the box wine can stay up to one week after opening or less, it depends how much oxidized has been mixed in. This is another newest packaging in wines in the world, so that it also extracts some new people to buy it. But the important are the wines label, have to descript clearly and bit more extractive to the customer.

Urban Planning for Administration Essay Example for Free

Urban Planning for Administration Essay Urban planning is the incorporation of the regulation of land utilizes planning and transportation planning to discover extremely broad variety of features of the constructed and communal surroundings of developed municipalities and neighborhood. It is the influential equipment used for minimizing the largely force of settlements on the local and regional surroundings and for advancing circumstances within the settlement. This can also be defined as the arrangement of all fundamentals of a town or other city surroundings. In most cases, the process makes use of science and art disciple whereby they have to come up with the actual plan to be implemented on the ground. For a given city to be identified as planned wisely and efficiently for its use, it has to follow the planning process stipulated for the city. This is because; every city has its own process to which it tends to guide them on achieving the best environment for their citizens. In order to the objective more efficiently, the member participating in the decision making has to be familiar with the different type of features that has to be observed during urban planning. Aspects of planning These are normally the characteristics of a given city or town that the administration has to observe while carrying out their urban planning process. Urban aesthetic In any city around, the beauty value of the country has to be observed while carrying out their planning process. This permits the planners to be able to manage the growth of the city in future and enhancing its safety to the users as well. Safety This is the ability for the city to be protected from any of the external forces that might cause havoc to the users of the city. For this to be attained, the planners has to observe the height of the building in the city, the direction to which they are face as regard to the weather in the region, the type of the material to be used as well as the design to be used in the city Bonine Brass 1994, p 217). It has been noticed that, some of the disasters that do occur in the world are to the result of the assumption of this aspect from the planners. Reconstruction and renewal This is the most significant aspect that a city has to observe before and during their planning process in the city. In this, they will be able to allow room for the expansion of the city in future with no congestion of the building and squeezed roads. Transport Transport is the movement from one location to the other, thus, the planners has to ensure that the transport arrangement in the city is of high standard to avoid traffic. It has to be able to accommodate the people in the city with no obstruction. To achieve this, they have to ensure that they balance well with the density of people and vehicles in the city. For more efficient transport planning, the planners have to make good use of transportation oriented improvement. This tries to position greatest concreteness of employments or inhabitants next to high-volume moving. In order to attain the density of the city, one uses the floor area ration system in that when the ratio is under 1. 5, the city is known to be of low density and that of 5 is known to be of high density. Environmental factors Ecological fortification and maintenance are very important in any urban planning being carried out in the world. This assists the planners to be able to conserve the ecology and the nature of the city as much as they have to plan the city (Ibrahim 2004). When one observes these factors more diligently and with concern, they are usually able to get better result when it comes in term of the aesthetic value of the city through the use of the natural resource around them. Having looked at aspects to be considered generally by any of urban planners in the world, the paper will now concentrate on the process followed in the urban planning focusing Cairo city in Egypt. In this, the paper will be more specific some of issues such as the people responsible for the judgment creation during the planning process, the position of the final decision, the impact that these decision have on the communities that are usually excluded from the planning process, the level and ratios of power among the communities in the city, the relationship that exists between the decision makers and the affected group of individual in the city and lastly it will look at how these planning decision affect the community at large. Planning process These are the general steps used as guidelines or the fundamentals, techniques and apparatus to be used by any planner in any local authority. This gives the schemer the ability to attain a strength and sustainable city planning in the region. None the less, one has to remember that, each city or has its own way of planning their urban area. Basically, there are 21 steps that many of the planners tend to use but this has been comprised into 6six steps that will be discussed in the paper. As this is discussed, one has to remember that each of the steps being discussed needs contribution and participation of different individual that may indicate their administration planning scheme and political background. Before starting off their steps in planning process, the participants involved in the process has to concur on some of the key fundamentals such as the equity to be observed during the process, the incorporated approach, corporation and associations, the responsibility of each of the member, the encouragement of heath in the city and the compassionate to the environment together with many more elements that the group may find it of help to be observed. Creating of partnership This is the first step that any city to be planned has to observe, at this stage, the city identifies the people that will be involved in the planning process together with the responsibilities of each of the member of the group. It is at this stage that the corporation and tactical alliances are made possible by an institution so as to ensure that the benefits of the group of people at large are justified in the process. None the less, it is at this step that the member in the planning establishes the way in which they would be able to communicate to the community for their participation in the process. Basically, the key concept of this step is to come up with the objectives that the group aims to achieve at the end of urban planning and create their scope of work that they will take part in it. Understanding the city to be planned At this stage, the participants tend to evaluate the subject to be addressed during the process, in this they have to come up with the general overview of the city in term of the population, the surrounding of the area and the health status of the city. They have to establish the employment unemployment ratio in the city as this will help them in getting the clear view of the usage and density in the city. Focusing to the Objectives The participants have to be able to analyze their advantages together with disadvantages that they might experience during the process. They have to involve the community so that they can be offered with the chance to present their views on what they think have to be done to accomplish the task at hand. With this, they will be able to get different ideas from different people that will assist them in establishing the future plan of the city. Strategic planning Having attained the goals together with their strengths and weaknesses, they will have to set the limit of work to be achieved at a given period of time. In this, they will have to come up with proper programme to be used during the process. Implementation This is the crucial stage in this process as it involves the actual work planned for. It is mainly concerned with establishment of valuable constitution and planning relations that will help them in achieving their goal after the set period of time. Other than that, the stage is also concerned with creation of internal auditing committee that will be responsible with the financial matters of the city planning together with creation of the method that they will put in use so as to aid them in the observing the progress of the task on the ground. Attaining Reaction This is the final stage within the process whereby the participants have to come up with the way in which they will be able to trap the reactions of the community as regard to the implementation of their decisions. At the same time, they will have to create or establish the strategy that they will use in the evaluation of their level of performance as well as the progress of the process. Having looked at the basic process of urban planning, the paper will now concentrate on the key issues to be addressed as regard to the people involved in the planning in Cairo city in Egypt. People Involved in the Decision Making for the Planning Process During the planning process in Cairo, the decisions normally come from two basic participants. These are the four of the ministries in the city and the public agencies that are involved with the planning procedures to be implemented. Basing on the ministries involved, the Office of housing those are usually responsible for the construction developments needed for the improvement of the national financial status in the city (Ismail, 2006, pp 4-6). In this, they concentrate on the public structures, infrastructures projects and housing within different level of financial status in the environment. Office of security is concerned with the boundary around the city and how they can be able to maintain the security within the city. Office of Awqaf has all the authority over the owner of land within the city as well as the developers in the city. Office of tourism helps the member in the planning process to plan for the tourism in the city. In this they tend to give views on the ways in which the aesthetic value of the city may be maintained so as to invite in more tourists in the city to improve its financial status. The public organizations are usually involved with the safeguarding of the historical spots in the city. Some of these organizations include the Awaqf power, administrator and the board for fortification of historical spots and structures. Final Authority in Decision Making Basing on the decision made by the participants, they usually depend on the final decision from the central government in the country. They have been granted with the powers to alter the decision made by the local units in the city as regard to the urban planning if they think the decision may hamper with the policy in the country. Impact of the Decision to the Community Excluded from the Planning Process Over the years, it has been noted that, some of the communities in the city face some challenges in their stay at the place. This has been as result to the assumption to the views they offer to the decision makers for planning process of the city. Due to this, they have been noted to face some of the security problem and poor environment to their surrounding. They have found themselves staying in some of the slum areas in the city because they can not access the good environment in the city. Level of Power for the Communities Basing to the fact that it’s an Arab country, the city is highly populated with the Muslims with low rate of Christians. To this idea, it has been known that the views of the Muslims are considered more as those from the Christian community in the city (Jakarta, 2006). As regard to this, the Islamic communities are seen to have more power and authority to the decision making to the Cairo planning process. How the Planning Decision Affect the Community Basing on the decision made on the Cairo urban planning, it has resulted in division of the city into two major parts in term of the religions in the city. It has been noted that, the Islamic community have been allocated with greater piece of land where as the Christians in the society have been offered with the further region from the main city for their stay in the city. Conclusion In conclusion, we can then say that, the urban planning process followed in Cairo city is almost same as that discussed above in the paper. In this we then say that for better and effective planning of any city; one has to observe the aspects of planning as well as the fundamentals for the process during their planning. Reference Bonine M E Brass D (1994) The Middle Eastern City Islamic Urbanism Geographische Abhandlungen Dummlerbuch Vol 91University Of Michigan Ferd Dummlers Verlag p 217 Ibrahim A M (2004) Center of Planning Architecture Studies Retrieved 21st March 2009 from http://www.cpas-egypt. com/ENG/chairman_eng. htm Ismail S (2006) Political Life in Cairos New Quarters Encountering the Everyday State U of Minnesota Press pp 4-6 Jakarta M H (2006) Cairo Urban Planning Model Retrieved 21st March 2009 from file:///C:/Documents%20and%20Settings/admin/Desktop/cairo. htm United Nations Centre for Human Settlements Nations United Centre of Contributor United Nations Centre for Human Settlements (1993) Metropolitan Planning Management in Developing World Spatial Decentralization Policy in Bombay Cairo UN-HABITAT Publisher pp 118-142

Discover Ambiguities Or Omissions

Discover Ambiguities Or Omissions An automatic ticket issuing system sells rail tickets.   Users select their destination, and input a credit card and a personal identification number.   The rail ticket is issued and their credit card account charged with its cost.   When the user presses the start button, a menu display of potential destinations is activated along with a message to the user to select a destination.   Once a destination has been selected, users are requested to input their credit card.   Its validity is checked and the user is then requested to input a personal identifier.   When the credit transaction has been validated, the ticket is issued.   Ã‚  Ã‚  Ambiguities and omissions include: Can a customer buy several tickets for the same destination together or must they be bought one at a time? Can customers cancel a request if a mistake has been made? How should the system respond if an invalid card is input? What happens if customers try to put their card in before selecting a destination (as they would in ATM machines)? Must the user press the start button again if they wish to buy another ticket to a different destination? Should the system only sell tickets between the station where the machine is situated and direct connections or should it include all possible destinations? What type of input device (touchscreen vs. keyboard)? Ticket prices Room on train (assumes tickets have times on them) Train departure and arrival times.   Do customers buy tickets for a specific train? Or for any trip along the route?   (If the latter, then no way to tell if all the seats on a train are sold out, nor can you do seat assignments.) Seat assignments (see above) Print receipt? Rewrite the above description using the structured approach described in the study text. Resolve the identified ambiguities in some appropriate way. Function Give customer a rail ticket, and charge credit account or take cash from customer and give the customer, a rail ticket. Description Determine customers destination, calculate the charge for the trip, and charge the customer the appropriate amount. If charge is complete, print the ticket, otherwise, print no ticket, and report error to customer. Inputs Destination, credit card number and PIN. Outputs Tickets, error messages Action Ask the customer for their destination, when input, calculate the total, and prompt to insert a credit card, prompt customer for PIN, prompt customer that the transaction is taking place, if successful print the ticket and return to start state, if unsuccessful, ask customer to swipe their card again and re-input the PIN. If unsuccessful again, prompt that the transaction has failed, and return to start state. Requires Destination, credit card number and PIN Pre-condition None Post-condition None Side effects Charge to the customers credit account Write the user requirements definitions. The services provided for the user and the non-functional system requirements should be described. Also description may use natural language, diagrams or other nations that are understandable by customers. Product and process standards which must followed should be specified The actors in the system are the passenger, the counter clerk and the reservation system consisting of form processing, reservation, fare computation, ticket processing, ticket printing, collection of fare amount and posting as sub-systems. The passenger is a passive user-actor who initiates the process and obtains the ticket(s), a goal of measurable value. The counter clerk is an active user-actor, who triggers the system and has the role of issuing the tickets with the responsibility of collecting the correct fare amount from the passenger, which is a measurable value. Predesigned and deployed ticket reservation system at the back end is a system actor-user to ensure that ticket processing is done correctly and different system statuses are updated on issuing of tickets. This actor has an active role and responsibility at the back end. Write the system requirements specifications. System Requirement The passenger has a prior knowledge of the reservation and ticketing system. The passenger arrives at the railway ticket counter and interacts with the counter clerk first through an enquiry and then follows the process of form filling, tendering, payment and collecting the tickets. Passenger accepts the ticket or leaves the counter. Passenger seeks information on fare, train timings and availability of tickets. Passenger can have single ticket or multiple tickets. Journey begins on a day and will be over with one break in between. Passenger is identified by name, age, sex and address. Trains are identified by name and number. No receipt is issued for money transacted. Output of the system is ticket(s) with details. The process is triggered through a form filled by the passenger detailing the requirements of tickets, train, date, etc. A form is used for each train. If the journey requires use of multiple trains, separate forms are used for each train. Draw a sequence diagram showing the actions performed in the ticket-issuing system. You may make any reasonable assumptions about the system. Pay particular attention to specifying user errors. Database Ticket System Destination Request Destination Find Destination Calculate Total Credit Card Request Credit Card No Pin Request Validate Card Pin Invalid Card Insufficient Credit Charge Card Transacting Print Ticket Write a set of non-functional requirements setting out its expected reliability and its response time. The ticket system shall respond to user inputs to provide tickets and charge accounts in a timely manner. The system shall continue to function so long as roll of ticket paper is in the machine, and a network connection is provided for the destination database and credit transactions. Upon receipt of the destination from the user, the database shall be accessed to determine the distance from the units location, to the desired destination, and calculate the appropriate fee. The unit shall then prompt the user to input their card information, and the unit shall verify that the card is a credit card, is valid, and has sufficient credit to be charged. Upon successful verification, the unit shall print a ticket, and return to its ready state, for the next transaction to take place. The reliability this system relies on the durability of the physical user interface, the network connection in the area the system is placed, the size of the ticket rolls that the unit can accept, and the mecha nism for dispensing the tickets. The estimated time for a complete transaction would be about thirty seconds, giving twenty for the user interactions, five for validation and verification of the users account, and five for printing and dispensing the ticket. Develop a set of use-cases that could serve as a basis for understanding the requirements for ticket-issuing system. Briefly describe the requirements validation process. Discuss all the checks that you have to perform to validate the above requirements in ticket-issue system 1. Customer inserts her credit card into the machine. 2. ATM checks the card number. 3. ATM asks for the pin-code. 4. User enters the pin-code. 5. ATM requests database to validate the credit card. 6. The action options are presented to the customer. 7. Customer chooses to print out account information. 8. ATM checks if enough paper is present print cartridge is not empty. 9. ATM sends request to the database. 10. ATM prints out the data and informs user of it. 11. User removes the printout from the machine. 12. Action options are presented again. 13. Customer chooses a sum from the list. 14. Customer confirms that she wants to get the selected amount of money. 15. ATM checks the physically available money. 16. ATM checks requests customers balance data from the database. 17. ATM requests the database to debit the customers account. 18. ATM returns the users card. 19. User picks up the card. 20. ATM provides cash. 21. User picks up the cash. 22. ATM asks the user whether she wants a receipt. Create a semantic data model for the above scenario Payment Processing System Ticket Issue System User Interface System What is the impact if when the customer pays cash, he is allowed not to have the exact amount? In such case there would be a problem as to how the customer would be returned his remaining amount. Thus such cases should also be considered in designing the system.

love in the time of cholera :: essays research papers fc

Black Death THE BLACK DEATH During the fourteenth century a horrible plague spread across Asia, Europe, and Great Britain. This plague is referred to as the black death. Many people are not quite sure why the disease was given the name. The most popular reason why it might be called the black death is because it left purplish, blackish blotches on the bodies of the sick. â€Å"But if the name of the epidemic had been derived primarily from the appearance of its victims, one would have expected it to have been used at the time. Of this there is no evidence.†(Zeiger 17). Step by step, I am going to take you on the journey the black death took, from where it started, what it did, and when it ended. Bacillus yersinia pestis is the bacteria that lived in the blood streams of medieval rats and their fleas. Some time in the late 1340’s the bacteria made its way from rats to warm blooded mammals like humans. Due to earthquakes and other environmental occurrences, medieval rats were forced to cross the paths of humans. They first got on board of ships at ports, then headed to cities where they spread the disease. It was not the rats that spread the disease, but it was their fleas that bit humans and infected them. There was three forms of the plague; bubonic, pneumonic, and septicemia. Each form had different symptoms. â€Å"The most common form, called bubonic, is characterized by the formation of egg-sized swellings at the site of the flea bite, usually located in the armpits, groin, or neck.†(Wark). Which ever form someone contracted they died a disgusting death within days. Their whole body would get covered with nasty blotches of blood under their skin, and any fluid excreted from their body contained an unbearable stench. Florence, Italy was a very hard hit area because it was located right on the Arno River where ships would dock to import and export goods. It was estimated that between 45,000 and 65,000 Florentines died from the plague. â€Å"New cemet eries had to be consecrated quickly to receive all the dead bodies.†(Carmichael 110). With so many people dieing, some tried to write their friends from other countries and warn them with what to look for. Others tried out running the it when it turns out all they were doing was spreading it. After conquering Florence, the plague moved towards England where it killed off fifty percent of the population in London.

robert the bruce :: essays research papers

Appeals of the Seven Earls, in Anglo - Scottish Relations 1174 - 1328, ed. and trans. by E.   Ã‚  Ã‚  Ã‚  Ã‚  L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Baigent, Michael and Leigh, Richard, The Temple and the Lodge (New York: Arcade   Ã‚  Ã‚  Ã‚  Ã‚  Publishing, Inc, 1989) Balliol, John, 'Defiance' By King of Scotland, in Anglo - Scottish Relations 1174 - 1328,   Ã‚  Ã‚  Ã‚  Ã‚  ed. and trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Barrow, G. W. S., Robert Bruce and the Community of the Realm of Scotland, (Berkely:   Ã‚  Ã‚  Ã‚  Ã‚  University of California Press, 1965) Bingham, Caroline, The Kings and Queens of Scotland, (New York: Taplinger   Ã‚  Ã‚  Ã‚  Ã‚  Publishing Company, 1976) Bull of Pope Gregory [4 Jan. 1235], in Anglo - Scottish Relations 1174 - 1328, ed. and   Ã‚  Ã‚  Ã‚  Ã‚  trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Bull of Pope Innocent IV [ 6 Apr. 1251], in Anglo - Scottish Relations 1174 - 1328, ed. and   Ã‚  Ã‚  Ã‚  Ã‚  trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Charter of King Richard, in Anglo - Scottish Relations 1174 - 1328, ed. and trans. by E. L.   Ã‚  Ã‚  Ã‚  Ã‚  G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Cowan, Samuel, J.P., Life of the Princess Margaret Queen of Scotland 1070 - 1093,   Ã‚  Ã‚  Ã‚  Ã‚  (Newcastle-on-Tyne, Mawson Swan and Morgan Limited, 1911) Dart, J., Westmonasterium or the Histories and Antiquities of the Abbey Church of St.   Ã‚  Ã‚  Ã‚  Ã‚  Peters, Westminister. 2 vols, (London, 1723), iii, Chap. 1, p. 12, quoted in Michael   Ã‚  Ã‚  Ã‚  Ã‚  Baigent and Richard Leigh, The Temple and the Lodge (New York: Arcade   Ã‚  Ã‚  Ã‚  Ã‚  Publishing, Inc, 1989) Declaration By the Clergy of Scotland, in Anglo - Scottish Relations 1174 - 1328, ed. and   Ã‚  Ã‚  Ã‚  Ã‚  trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) The Declaration of Arbroath, in Scottish Historical Documents, Gordon Donaldson,   Ã‚  Ã‚  Ã‚  Ã‚  ed.,(Edinburgh & London: Scottish Academic Press, 1974) Edward I, Judgement Upon the Petitions, in Anglo - Scottish Relations 1174 - 1328, ed.   Ã‚  Ã‚  Ã‚  Ã‚  and trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Homage of the King of Scotland [1278], in Anglo - Scottish Relations 1174 - 1328, ed. and   Ã‚  Ã‚  Ã‚  Ã‚  trans. by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd., 1965) Knappen, M. M. , Constitutional and Legal History of England (New York: Harcourt,   Ã‚  Ã‚  Ã‚  Ã‚  Brace, and Company, 1942)  Ã‚  Ã‚  Ã‚  Ã‚   Letter of King John of Scotland, in Anglo - Scottish Relations 1174 - 1328, ed. and trans.   Ã‚  Ã‚  Ã‚  Ã‚  by E. L. G. Stones, (London: Thomas Nelson and Sons Ltd.

Free Narrative Essays - A Bowl of Soup :: Personal Narrative Essay Example

A Bowl of Soup    It was a simple bowl of soup. Chicken with rice, from a can. But as I sat down to eat my lunch, a sudden thought flashed through my head: What a miracle this bowl of soup is! A savory, golden broth, bright orange carrot coins, plump grains of rice, bits of chicken. Struck deeply by this realization, I simply sat for a minute watching thin wisps of steam rising from the surface.    Just a bowl of soup. I'd never given much thought to the origins of my food. I simply went to the store, threw produce and cans and boxes into my cart, and brought them home. But I've been thinking a lot lately about the interconnectedness of all things, and a great understanding coalesced for me in this blue-and-white bowl. In a flash, I glimpsed the giant web of nature and people that had brought this soup to my table.    First, of course, came the sunlight and water and soil in which farmers grew all the ingredients. Then truckers hauled the harvest to market and later to the processing plant. Workers there made the soup in a detailed process that requires abundant electricity generated by the labor of coal miners and hundreds of utility employees. Workers in another factory made the cans, which were fashioned from ore dug from the earth by more miners even farther away. Then someone else transported the cans of soup to my local store, where another person placed them on the shelf. Bankers were also involved, and secretaries, and the printers who made the labels, and who knows who else?    Plus, there are my clients and the publishers who pay me for the writing I do. Without their belief in me, I could not have purchased this amazing can of soup, nor the cheese and tomato sandwich I ate along with it. The web shimmered in my mind's eye, each connection leading to many more I couldn't even begin to imagine.    Then I remembered recent video images of relief workers standing in the backs of trucks and flinging loaves of bread that are snatched in mid-air by outstretched refugee hands.

CIPD Ass Member Criteria Essay

What it means to be an Associate Member of CIPD The Associate Member applies their specialist skills and knowledge in the context of the organisation’s structure, culture and direction, by: providing support for human resources (HR) leaders and managers as they work to deliver a range of HR processes in one or more professional areas delivering some HR functions, such as administrative, information and processing activities. Whatever the nature or size of the organisation, the Associate Member gives vital support in one or more of the key component areas of human resources. So they may work within the central HR team, or in learning and development, or another of the professional areas within the HR remit. They may be someone setting out on an HR career, aiming for progression to Chartered Membership as they develop their skills, knowledge and experience. Or they could be someone who wishes to continue supporting fellow professionals without moving to Chartered Membership, but would like formal recognition for their existing role and contribution. Whichever it is, the Associate Member completes tasks and addresses problems that are well-defined but still have a degree of complexity. Operating within clearly defined limits they exercise some autonomy and judgement, taking and implementing appropriate decisions. The basis for their discretion is their knowledge and understanding of the organisation, and the established range of HR policies, processes, procedures and practices that they help deliver. Associate Membership signifies that this is someone who has been assessed against clear professional criteria – someone who demonstrates that they have the skill, knowledge and approach to make a significant supporting contribution, and deliver excellent results. It also confirms that they have signed up to the CIPD CPD Policy and Code of Professional Conduct, and work to its standards and criteria. Meeting the criteria To achieve Associate Membership the individual has to show that they have delivered against the criteria in a work environment. There are three elements in the criteria. 1. Activities – what the Associate Member does 2. Knowledge – what the Associate Member understands in order to carry out he activities 3. Behaviours – how the Associate Member carries out the activities. Activities: what the Associate Member does The Associate Member uses their specialist HR skills and knowledge to support HR leaders and managers, delivering information and services as and when required: consistently, on time and to standard. To do this the Associate Member: Maintains and produces management information collects and collates financial and non-financial data and statistics on the HR activities and processes within their work role converts raw data into meaningful HR and management information, and passes it on to managers and HR specialists, to inform plans, decisions, budgets produces clear and meaningful reports and updates, regularly and/or on request maintains HR record systems and individual records, with full, accurate and appropriate information and in line with data protection laws and regulations. Supports HR colleagues and line managers provides line managers/others with accurate and timely information/advice on HR policies, procedures and practices, in line with the organisation values and relevant regulations helps ensure that all HR processes provide equal opportunity, promote diversity, are based on merit and are applied equitably, fairly, reasonably and without bias manages the administration of continuing or one-off HR programmes, workshops, or meetings, and helps in their delivery. Supports improvement in processes and policieslooks for continuous improvement opportunities in HR processes, and feeds messages, ideas and observations to senior HR colleagues or managers supports change initiatives and programme implementation, maintaining service during the process and at the same time testing new approaches helps staff and managers outside HR to understand the need for and benefit of change, their role in the process, the next steps and the expected results. Maintains th eir Continuing Professional Development (CPD) enhances their professional skills, knowledge and behaviours through reflective and planned CPD. Knowledge: what the Associate Member understands To carry out the Activities the Associate Member has to know about and understand three contexts: 1. the organisation they work in or with 2. their specific work role (such as: generalist or specialist role) 3. the wider HR context. 1 The organisation and its context, including: the organisation’s structure, culture and operations its goals, targets and financial structure its HR policies, procedures, programmes, processes and practices its range of products and services and who its customers are how its teams work together to optimise performance. 2 The specific work role and the HR area(s) that are the focus for it, including: the relevant and appropriate legal and regulatory framework, and the external bodies and agencies that legislate and/or give advice and support how to contribute to the effective implementation of the organisation’s HR processes, procedures, practices, tools, techniques and approaches. 3 The wider HR context, including: how the different HR activities form an integrated whole, and the way that an action in their own professional area can affect other areas and impact on colleagues how to:plan and prioritise activities and their own work effectively, efficiently, on time and within budget -communicate effectively with employees at all levels -deliver service excellence, handle and resolve complaints and deal with difficult customers -use IT effectively and efficiently (specifically HR information systems). Behaviours: how the Associate Member carries out activities In delivering the Activities the Associate Member has to demonstrate how they meet the Behaviour criteria, organised in three clusters: Insights and influence, Operational excellence, Stewardship. Insights and influences 1. Curious keeps up to date with developments, ideas and trends in HR, the organisation and its sector. Uses information to inform personal CPD plans accepts and acts on feedback on their performance, taking action to broaden their experience, knowledge and skills uses information to inform personal CPD plans. 2. Decisive thinker uses knowledge and judgement to identify options and make day to day decisions makes sure information is accurate, consistent and relevant, before using it to carry out a task or make a decision. 3. Skilled influencerworks with other people to help gain commitment and support for changes or policies, using the appropriate communication channel or method puts forward logical and evidenced suggestions. Operational excellence 4. Driven to deliver identifies the steps needed to achieve agreed objectives, focusing on priorities keeps track of progress, to deliver on time and meet or exceed expectations. 5. Collaborative builds and maintains a network of useful contacts and relationships to support colleagues shows sensitivity and respect for other people’s feelings, cultures and beliefs. 6. Personally credible provides sound, realistic and impartial adviceconsistently delivers their promises and commitments and accepts responsibility for their actions, even when facing opposition. Stewardship 7. Courage to challenge shows courage to speak up, asks questions or for information, help or advice from other people when faced with unfamiliar issues or circumstances. 8. Role model demonstrates sound personal values and ethics, and operates within the organisation’s values, processes and expected behaviour supports colleagues in times of high workload or pressure deals with confidential and sensitive HR matters and data in line with professional good practice and the legal requirements.